These Terms of Service ("Terms") govern your use of CareerGraph ("Service"), operated by Jegsplus Solutions LTD, a company incorporated in the Province of Saskatchewan, Canada, and accessed through www.careergraph.co. By accessing or using our Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our Service.

1. Acceptance of Terms

By using CareerGraph, you represent and warrant that you are at least 14 years old and have the legal capacity to enter into this Agreement. You agree to comply with these Terms and all applicable laws and regulations. If you are using our Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Account Terms

Account Creation and Responsibility

You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

Accurate Information

You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for the accuracy of all information you provide.

Account Suspension

We reserve the right to suspend or terminate your account if you violate these Terms or engage in any fraudulent, abusive, or harmful activity.

3. Subscription & Payments

Billing

If you purchase a subscription, you authorize us to charge your payment method on a recurring basis according to your subscription plan. Payments are processed through Stripe and subject to their terms. You are responsible for keeping your payment information current and accurate.

Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing cycle. No refunds will be provided for unused portions of your subscription unless required by law.

Price Changes

We reserve the right to modify subscription prices with 30 days' notice. Continued use of our Service after price changes constitutes acceptance of the new prices.

4. Intellectual Property

CareerGraph Content

All content on CareerGraph, including text, graphics, logos, images, templates, and software, is the property of CareerGraph or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or transmit any content without our prior written consent.

User Content License

When you upload your resume, cover letter, or other content to CareerGraph, you grant us a non-exclusive, worldwide, royalty-free license to store, process, and display that content to provide our Service. You retain all ownership rights to your content.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use CareerGraph solely for your personal, non-commercial purposes. This license does not include the right to reverse engineer, decompile, or attempt to gain access to the source code of our Service.

5. AI-Generated Content

AI Assistance

CareerGraph uses artificial intelligence to provide suggestions, content improvements, and template recommendations. While our AI is trained to provide helpful guidance, you are responsible for reviewing and verifying all AI-generated content before using it.

No Liability for AI Suggestions

You understand and acknowledge that AI-generated content is provided on an "as-is" basis. We do not guarantee the accuracy, completeness, or suitability of any AI-generated suggestions. You are solely responsible for the content of your final resume and cover letter.

Content Verification

You agree to verify that all content in your resume is accurate and truthful. You accept full responsibility for the accuracy and authenticity of all information presented in your resume.

6. AI Job Matching and Autopilot

CareerGraph's AI job matching and Autopilot features identify relevant job postings and generate cover letters on your behalf. These features do not submit applications to employers. No application is submitted, and no communication is sent to any employer on your behalf without your explicit action. You are solely responsible for reviewing and submitting any application generated by these tools.

Job listings displayed on CareerGraph are sourced from third-party feeds and APIs. We do not guarantee the accuracy, completeness, or availability of any listing. Always verify job details directly with the employer before applying.

7. LinkedIn Import

CareerGraph's LinkedIn import feature works by paste only. We do not connect to LinkedIn's servers, scrape LinkedIn pages, or access your LinkedIn account. You must manually copy the text from your LinkedIn profile and paste it into the provided field. We are not affiliated with LinkedIn Corporation.

8. Third-Party AI Processing

Resume content, cover letter text, elevator pitch data, and interview answers you submit through AI features are processed by OpenAI, L.L.C. ("OpenAI") via their API. By using these features, you acknowledge that your content will be transmitted to and processed by OpenAI subject to their terms of service and privacy policy. We do not use your data to train AI models. Sensitive personal information should be reviewed before submission.

9. Scheduled Interview Platform

For Hiring Organizations

If you use CareerGraph to schedule and administer video interviews with candidates, you agree that:

You are the data controller for all candidate interview data collected through your scheduled interviews
You are solely responsible for obtaining any consent required by applicable law in your jurisdiction before inviting candidates to complete a monitored video interview
You will not use the interview platform in any jurisdiction where video recording, facial monitoring, or remote proctoring of job candidates is prohibited without additional disclosures or consent mechanisms that you have not implemented
You will not use AI-generated interview scores as the sole basis for any hiring or employment decision; scores are a supplementary assessment tool only
You are responsible for the lawful handling, storage, and deletion of interview data you receive from CareerGraph
You will not share interview recordings, violation snapshots, or candidate data with unauthorized third parties

For Interview Candidates

If you participate in a scheduled interview arranged through CareerGraph:

Before the interview begins, you will be shown a rules and disclosure screen listing all active monitoring features for your session
By proceeding past the disclosure screen and clicking "Start Interview," you consent to the collection, processing, and sharing of your interview session data as described in that disclosure and in our Privacy Policy
Your video and audio are recorded for the duration of the interview session
Your browser behavior is monitored during the session, including tab switches, window changes, fullscreen exits, paste attempts, right-clicks, and developer tool usage
Face detection is active during the session; if multiple faces are detected, a snapshot may be taken and shared with the hiring organization
Your answers, scores, integrity score, and violation data are shared with the hiring organization that arranged the interview
Video recordings are automatically deleted 5 days after the interview is completed
If you do not consent to the monitoring terms, you may decline to proceed with the interview

AI Assessment Disclaimer

Interview answers are scored by an automated AI system. CareerGraph does not guarantee the accuracy, fairness, or completeness of any AI-generated score or feedback. AI scoring reflects a model's assessment of the written or transcribed answer against general interview criteria. It does not account for tone, cultural context, or individual circumstances and should not be treated as a definitive evaluation of a candidate's suitability for any role.

CareerGraph is not liable for any hiring decisions made by organizations based on AI-generated interview scores or reports. All hiring decisions are the sole responsibility of the hiring organization.

9a. AI Fairness and Human Oversight

CareerGraph uses artificial intelligence to score interview answers, analyze resumes, and generate feedback. AI scoring is designed and provided as a tool to assist human decision-making, not to replace it. No feature of the Service is intended to make, and no output of the Service should be treated as, a final decision about any person's employment, suitability, or qualifications.

Like all AI systems, the models we use may reflect biases present in their training data and may perform differently across languages, dialects, communication styles, and cultural contexts. AI-generated scores do not account for factors such as tone, accent, disability, cultural background, or individual circumstances, and may be inaccurate or incomplete.

For these reasons:

Hiring organizations must ensure that a qualified human reviews AI-generated scores, feedback, and reports before any decision affecting a candidate is made
AI scores must be weighed alongside other evidence such as the interview recording, written answers, experience, and references
Hiring organizations remain solely responsible for their hiring decisions and for complying with any laws in their jurisdiction that govern the use of automated or AI-assisted employment decision tools, including any applicable notice, consent, bias audit, or human review requirements
Candidates who believe an AI-generated score does not fairly reflect their performance should raise this with the hiring organization, which controls the interview process

9b. Data Processing Terms for Enterprise Customers

Where an enterprise customer uses CareerGraph to collect or process personal data of candidates or staff (for example, through the scheduled interview platform), the following terms apply to that processing:

Roles: The enterprise customer is the data controller of candidate and staff personal data processed through its account. CareerGraph (Jegsplus Solutions LTD) acts as a data processor, processing that data only to provide the Service
Instructions: We process controller data only on the customer's documented instructions as expressed through the Service's features and configuration, unless processing is required by law
Confidentiality: Personnel authorized to process controller data are bound by confidentiality obligations
Sub-processors: We use the sub-processors listed in our Privacy Policy (including Supabase, OpenAI, Stripe, Google, and Resend) to provide the Service. We will remain responsible for their performance and will inform customers of material changes to our sub-processor list
Security: We implement appropriate technical and organizational measures, including encryption in transit, access controls, and role-based permissions, as described in our Privacy Policy
Assistance: We provide reasonable assistance with data subject requests, security incident notifications, and data protection impact assessments relating to data we process on the customer's behalf
Deletion and return: Interview recordings are automatically deleted 5 days after completion. Other controller data is deleted within 30 days of account closure or upon verified request, except where retention is required by law
Breach notification: We will notify the customer without undue delay after becoming aware of a personal data breach affecting the customer's data
Data processing agreement: Enterprise customers that require a signed data processing agreement (including Standard Contractual Clauses where applicable) may contact us to request one

10. Prohibited Uses

You agree not to use CareerGraph for any unlawful purpose or in any way that violates these Terms. Specifically, you agree not to:

Upload false, misleading, or fraudulent information
Use the Service to harass, threaten, or abuse others
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the functionality of our Service
Upload malware, viruses, or harmful code
Violate any applicable laws or regulations
Infringe upon intellectual property rights of others
Engage in spam, phishing, or fraudulent activities
Scrape or automate access to our Service without permission
Resell, redistribute, or sublicense our Service
Attempt to manipulate, circumvent, or interfere with the interview integrity monitoring system
Conduct interviews on behalf of a candidate, or coach a candidate in real time during an interview session

11. Termination

We may terminate or suspend your account and access to our Service immediately, without notice or liability, for any reason, including if you breach any provision of these Terms. Upon termination, your right to access our Service ceases immediately.

12. Disclaimer of Warranties

CareerGraph is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our Service will be uninterrupted, error-free, or secure.

13. Limitation of Liability

To the maximum extent permitted by law, CareerGraph shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from or related to your use of our Service, even if we have been advised of the possibility of such damages.

In no event shall our total liability to you exceed the amount you paid to us in the 12 months preceding the claim.

CareerGraph is not liable for any employment decision, hiring outcome, or loss of opportunity arising from the use of AI-generated interview scores, reports, or integrity assessments by any hiring organization.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in the Province of Saskatchewan, Canada.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. Your continued use of CareerGraph following the posting of modified Terms constitutes your acceptance of the changes.

16. Contact

If you have any questions about these Terms of Service, please contact us:

Jegsplus Solutions LTD

Operating as CareerGraph

Location: Saskatchewan, Canada

We'll respond to your inquiry within 24 hours.