Help Center
Answers to what people ask us most, and a direct route to a person when the answer is not here. We reply within one business day.
Getting started
How do I create a resume?
Sign up for free, pick a template, and the builder walks you through each section. You can start from scratch or import details from a resume you already have.
Do I need to pay to try CareerGraph?
No. The free plan covers the core builder and a limited number of AI actions so you can see the quality of the output before deciding. Pro lifts those limits.
Is there a mobile app?
Yes. The CareerGraph app for iPhone and Android carries the resume builder, the job tools and interview practice, and it shares one account with the website.
Resumes and cover letters
Can I export my resume as a PDF?
Yes. Every resume can be downloaded as a PDF, and most templates also export to Word so you can keep editing elsewhere.
Will my resume get through applicant tracking systems?
The templates are built with parseable structure and standard section headings. The job scanner also compares a resume against a specific posting and shows which keywords are missing.
Can I keep more than one resume?
Yes, and it is worth doing. Tailoring a copy per role beats sending the same document everywhere. The free plan caps how many you can keep; Pro does not.
AI interviews and practice
How does mock interview practice work?
Pick a role, then answer on camera or in writing. The AI asks follow-up questions, scores each answer and finishes with an overall grade, your strengths and what to work on.
I was invited to an interview by a company. Who do I ask for help?
Ask the company that invited you first. They set the deadline, the questions and the retake rules, and they can reschedule you. We can only help with the technology itself.
My camera or microphone will not start. What now?
Grant the browser permission to use them, close any other app holding the camera, and reload. If the checks still fail, email us with your browser and device and we will look at the session.
Billing and plans
What payment methods do you accept?
On the web, payments run through Stripe, which accepts major credit and debit cards. Inside the iPhone and iPad app, Pro is bought through the App Store using your Apple account.
How do I cancel?
If you subscribed on the web, open Settings, go to the subscription tab and use the billing portal. If you subscribed inside the iOS app, cancel from your Apple subscription settings, because Apple holds that billing relationship.
Do you offer refunds?
Email support and tell us what happened. Purchases made through the App Store are refunded by Apple, so we will point you to the right form when that applies.
Account and privacy
Is my data secure?
Your data is encrypted in transit and at rest, and we do not sell or share your personal information. The privacy policy sets out exactly what is stored and why.
How do I delete my account?
Open Settings and use Delete Account. It is also in the mobile app under Settings. Deletion is permanent and takes your resumes and interview history with it.
Can I export everything I have created?
Yes. Settings has a data export that packages your profile, resumes and history in one download.
For organizations
Can my team route support to our own help desk?
Yes. An owner or admin can set a support email under the branding settings for the organization. Members then see a direct route to your team in the app before the CareerGraph option, on web and on mobile.
Who can change our organization settings?
Owners and admins, plus any member given the branding permission. Everyone else sees the settings read only.
How do we get a demo or talk about pricing?
Use the contact form and mention your team size and what you are hiring for. Enterprise pricing depends on volume, so a short conversation beats a quote generator.
Using CareerGraph through your employer?
Questions about a specific interview, a deadline or an account your company set up are answered fastest by your own team. If they have published a support address, it shows up under Help and Support in your settings and in the mobile app. Anything about the product itself still comes to us.
Still stuck?
Tell us what you were trying to do and we will take it from there.
Email support@careergraph.co